1. Introduction
This Privacy Policy describes how Converzate ("Converzate", "we", "us") collected, used, and protected information in connection with the Converzate conversational AI platform (the "Service").
This page describes how information was handled in connection with the Service and what continues to apply to any data we may still hold.
2. Information We Collected
Account information provided by customers who signed up for the Service, such as name, business email, company name, and billing details.
Conversation data exchanged between end-users and the Converzate AI agent on customer websites and outbound channels, including message contents and metadata.
Lead and contact information that customers chose to send into the Service for qualification and routing.
Technical information such as IP address, device and browser data, and cookies necessary to operate the Service.
3. How We Used Information
To operate the Service: hosting AI conversations, scoring intent, and routing qualified leads to a live phone call with the customer's sales team.
To provide reporting and analytics to customers about their own conversations and conversion outcomes.
To secure, monitor, and improve the Service, including detecting abuse and improving model performance.
To meet legal, accounting, and tax obligations.
4. Legal Bases
Where applicable, we relied on the following legal bases: performance of a contract with our customers, our legitimate interests in operating and improving the Service, consent (where required for cookies or marketing), and compliance with legal obligations.
5. Sharing of Information
We did not sell personal information. We shared information only with infrastructure and service sub-processors strictly necessary to run the Service (such as cloud hosting, telephony, and analytics), with customers in respect of their own end-users' conversations, and where required by law.
6. Data Retention
We have ceased active processing of conversation and lead data. We retain only the minimum information required to meet our legal, accounting, security, and dispute-resolution obligations.
Remaining data is held under appropriate technical and organisational safeguards and will be deleted in accordance with our retention schedule.
7. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal information, and to object to certain processing or request portability.
Requests should be directed to the customer (the business) that operated the Converzate agent you interacted with. If we still hold relevant information, we will support those requests as required by applicable law.
8. Security
We applied administrative, technical, and physical safeguards designed to protect information against unauthorised access, loss, or misuse. No system can be guaranteed completely secure, but residual data is held under safeguards appropriate to its sensitivity.
9. International Transfers
Information may have been processed in countries other than the one in which it was collected. Where required, we relied on recognised transfer mechanisms to protect that information.
10. Children
The Service was not directed at children and we did not knowingly collect personal information from children.
11. Changes to This Policy
We do not expect to update this policy frequently. If material changes are required for legal or regulatory reasons, we will update the effective date below.
12. Contact
For privacy questions about Converzate or this policy, contact us at contact@converzate.com or +1 (415) 425-3670.
Registered address: 1528 Webster Street, Oakland, CA 94612.